Refund policy

Returns

To request a return, contact customerservice@simplykleen.com before sending the item back. Please include your order number, the item you wish to return and the reason for the return.

Do not send a return without receiving return instructions from our customer service team.

Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at customerservice@simplykleen.com with your order number, the item you wish to return and the reason for the return. Once your return is approved, we will send you a return shipping label and instructions on how and where to send your package.

Please send your return to the following address:

1550 Ellis Rd N Ste B, Jacksonville, Florida 32254, United States

Items sent back to us without first requesting a return will not be accepted.

Return Shipping & Fees

All orders ship free. If you are returning an item for personal reasons (for example, you changed your mind or no longer want the item), you are responsible for the return shipping costs. If your return is due to our error (for example, a damaged, defective, or incorrect item), we will cover the return shipping costs.

Refunds

Once we've received and inspected your return, we will notify you whether your refund has been approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at customerservice@simplykleen.com with your order number and proof of purchase.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item or a missing item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products (such as special orders or personalized items), sale items, and gift cards. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact

For any return questions, contact us at customerservice@simplykleen.com.